Children feel safe. Their risks and vulnerabilities are exceptionally well understood. Risk and behaviour support plans are individualised, clear and detailed. They are regularly reviewed by staff and are purposeful documents. Children contribute to their plans and are helped to understand and manage their emotions and behaviours safely. Staff use creative and innovative methods with the children to help them identify and talk about their feelings.

Children make significant and sustained progress in all areas of their lives. One child said that they are ‘a different person now, in the best way possible’. This is due to the persistent and caring personalised support provided by staff. Staff helped one child to find a Saturday job. Consequently, the child’s confidence and self-esteem have flourished.

Due to the unwavering care and commitment from staff, children make exceptional and sustained progress when living in this home. Staff clearly care about children and help them to experience genuine warmth and nurturing care. Children say that the staff are the best thing about living in this home. One child said, ‘They are fun to be around.’ Consequently, children have been enabled to develop positive, trusting relationships with staff.

Staff consistently go above and beyond to help children to try new things and to celebrate important milestones. Staff are incredibly proud of children’s achievements.

Staff say that the manager has an unending knowledge about caring for traumatised children and that she is warm and approachable but willing to challenge them to continually develop practice in the home. The manager empowers staff to contribute their views and share ideas to continue supporting children in creative ways. Staff feel confident seeking advice from each other and the management team.