Professional Fedback

50% of our homes are rated Outstanding

A social worker commented that they ‘couldn’t fault’ the work that was done to secure their child a placement.

A social worker said, ‘Communication is excellent, and the home go above and beyond to meet the needs of the children.

Children say that the staff are the best thing about living in this home. One child said, ‘They are fun to be around.’

The child’s parent said that staff keep them updated about their child and that they are made to feel welcome when they visit the home. They said that staff are ‘really good’ with their child and as a result their child has ‘really opened up to them’ and is happy at the home.

One child said that they are ‘a different person now, in the best way possible’.

‘I feel the staff strive to ensure that the young people can speak to them about anything that may be worrying them’’

A school representative commented that the home is ‘one of the best’ they have ever worked with.

A social worker said that moving to the home had been ‘life-changing’ for their child. They say the home is ‘fantastic’ and that they have seen a physical change in their child as a result of the move.

One child’s social worker said, ‘Staff are good at recognising his changing needs, but also thinking forward about what is coming next for him.’

professionals comment positively about the impact the manager has for the child. One said they ‘cannot fault’ the manager and that she keeps them well informed about their child.

‘really, really, pleased with this placement’

Social Worker

‘Since working alongside Halcyon, they have been amazing’

‘I would recommend the placement to other local authorities’

Feedback from professionals indicates that the manager consistently has the children’s needs at the front and centre of her decision-making.

One child’s parent said that staff go ‘above and beyond’ and that ‘it’s literally like a family.

Staff say that they feel well supported by the manager and recognise the positive impact she has for the home. A staff member said she is a ‘really good manager’ and that she is approachable, listens to them and is fair.

‘I think it’s brilliant. I have noticed that staff work well together as a team and ensure that the young people’s needs are met. In terms of their learning there’s been attachment and good lives training. The manager in particular has a really good history of working within trauma services. You can see how they really invest in the children. The children here are safe and they thrive in that safety.’

Therapist

‘I am highly impressed by the quality of care they provid . All staff are nice and they show empathic understanding when behaviour declines. The home manager I may say is a very calm and understanding person. She listens to suggestions and act on it to improve the services being provided overall, I am confident that my child is in the right place. They are child focused and they listen to my child’s views and advocate well for them’

Quotes from Inspection Reports

‘The views, wishes and feelings of young people are central to the day-to-day running of the home. Key-work sessions and young people’s meetings take place regularly and allow young people to discuss all aspects of the home, their care, and individual issues relating to them.‘

Crossfield